Shipping & Delivery

Shipping & Delivery

We want your XEA order to reach you safely and on time.

What are the delivery charges?
A shipping fee of PKR 299 applies to Cash on Delivery orders below PKR 5,999. Shipping is free on:

• Orders of PKR 5,999 or above
• All prepaid orders paid by bank transfer, regardless of order value

How long will my order take?
Most orders are dispatched within 3-5 working days after purchase. During sale and promotional periods, processing may take 5-7 working days. Every order is carefully packed at our warehouse and delivered through trusted local courier services.

Open Parcel Before Payment
Shop with confidence. On Cash on Delivery orders, you can open your parcel and check your items in front of the delivery agent before making payment.

What if I am unavailable when the courier arrives?
Our courier makes two delivery attempts. If both attempts are unsuccessful, the parcel is returned to us. To avoid this, please enter your full address, city, and area correctly when placing your order.

Need help?
Our customer support team is happy to assist.
Phone: (+92) 327 4527559
Email: contact@thexea.com
Support hours (Pakistan Standard Time, GMT+5):
Monday to Friday: 10:00 AM - 6:00 PM
Saturday: 10:00 AM - 2:30 PM